--- title: What should I do if I'm having trouble logging in to Nomad's portal? description: Having trouble logging in to the Nomad Portal? Learn how Nomad’s secure one-time password (OTP) system works and follow step-by-step troubleshooting tips to quickly regain access. --- [Skip to content](https://help.nomadlease.com/what-should-i-do-if-im-having-trouble-logging-in-to-nomads-portal#main-content) English Show submenu for translations ![Nomad\_Mark\_Light\_Green-2.png\]](https://help.nomadlease.com/hs-fs/hubfs/Nomad_Mark_Light_Green-2.png?height=40&name=Nomad_Mark_Light_Green-2.png) Open main navigation Close main navigation - English Show submenu for translations - [Nomad Homepage](https://nomadlease.com/) [Nomad Homepage](https://nomadlease.com/?hsLang=en) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Nomad University](https://help.nomadlease.com/?hsLang=en) 2. [Owners](https://help.nomadlease.com/owners?hsLang=en) 3. [My Account](https://help.nomadlease.com/owners?hsLang=en#my-account) # What should I do if I'm having trouble logging in to Nomad's portal? ### **🔐 Nomad's One-time Password system** One-time password (OTP) emails and texts give you bank-grade security with almost no extra effort. Each code is randomly generated, works only once, and expires within minutes—so even if someone intercepted it, it would be useless. Because the code is delivered to the email account or phone you already protect (often with its own 2-factor safeguards), there’s no new app to install or password to memorize. **✅ You simply click “Send code,” check your inbox or texts, and you’re in—safe, fast, and hassle-free.** **🧑‍💻 If you're having trouble logging in, try the following for the quickest resolution:** ### **Login Troubleshooting** #### **Did you get the email or text?** 1. **Are you using the email to login you originally signed up with? Did you give us your real phone number originally?** Are you sure? **This is the most common issue we see** 1. If not, we still like you. You were just checking us out...now you're interested in working with us. We like that. Email us and we can get those updated for you. 2. Check the email address or phone number you provided does not have a **typo**. 3. If the email address or phone number you entered is what you used to sign up and has no typos, **wait at least 30 seconds** for it to arrive. 4. If the OTP email still hasn't arrived after 30 seconds, **search your inbox nomadlease.com** to find emails from Nomad or **check your spam folder**. 5. If the OTP email or text still isn't there, **try requesting the code via the other method** (eg request via text if email didn't work, and vice versa) If you're still having issues email [support@nomadlease.com](https://nomadlease-7815793.hs-sites.com/support@nomadlease.com?hsLang=en). Our team provides full coverage Monday-Friday from 9 AM - 5 PM Mountain Time, with limited support outside these hours. - [Owners](https://help.nomadlease.com/owners?hsLang=en#main-content) - [My Account](https://help.nomadlease.com/owners?hsLang=en#my-account) - [About Nomad](https://help.nomadlease.com/owners?hsLang=en#about-nomad) - [Guaranteed Rent, Payments and Taxes](https://help.nomadlease.com/owners?hsLang=en#guaranteed-rent-payments-and-taxes) - [Marketing](https://help.nomadlease.com/owners?hsLang=en#marketing) - [Managing My Property](https://help.nomadlease.com/owners?hsLang=en#managing-my-property) - [Property Protection Plan](https://help.nomadlease.com/owners?hsLang=en#property-protection-plan) - [Rent Advance](https://help.nomadlease.com/owners?hsLang=en#rent-advance) - [Applications and Leases](https://help.nomadlease.com/owners?hsLang=en#applications-and-leases) - [Residents](https://help.nomadlease.com/residents?hsLang=en#main-content) - [Application](https://help.nomadlease.com/residents?hsLang=en#application) - [Resident FAQs](https://help.nomadlease.com/residents?hsLang=en#resident-faqs) - [Move In & During Your Lease](https://help.nomadlease.com/residents?hsLang=en#move-in-during-your-lease) - [Shared Resources](https://help.nomadlease.com/shared-resources?hsLang=en#main-content) - [Account Issues](https://help.nomadlease.com/shared-resources?hsLang=en#account-issues) - [Move-Ins](https://help.nomadlease.com/shared-resources?hsLang=en#move-ins) - [Move-Outs](https://help.nomadlease.com/shared-resources?hsLang=en#move-outs) - [During Your Lease](https://help.nomadlease.com/shared-resources?hsLang=en#during-your-lease) - [Application & Leasing Process](https://help.nomadlease.com/shared-resources?hsLang=en#application-leasing-process) - [Getting Started - Resident Led Showings](https://help.nomadlease.com/getting-started-resident-led-showings?hsLang=en#main-content) - [Getting Started](https://help.nomadlease.com/getting-started-resident-led-showings?hsLang=en#getting-started) - [Getting Started - Professional Tenant Placement - Resident Tours](https://help.nomadlease.com/getting-started-professional-tenant-placement-resident-tours?hsLang=en) [![Nomad\_logo\_dark\_green-1](https://help.nomadlease.com/hs-fs/hubfs/Nomad_logo_dark_green-1.png?width=140&height=70&name=Nomad_logo_dark_green-1.png "Nomad_logo_dark_green-1")](http://nomadlease.com?hsLang=en) Copyright © 2026, Nomad