What is Nomad's emergency pet damage reserve?

Key Program Features

Maximum Coverage: Up to $1,000 per claim, per pet
Availability: 24/7 online submission
Processing Time: 5 business days
Claim Limit: One request per Nomad Pet fee paid

Eligibility Requirements

To qualify for reimbursement under this program, both property and tenant must meet specific criteria:

Requirements

Must opt-in to Nomad's default pet fee structure
Property must be actively managed by Nomad
Must follow Nomad's standard care guidelines
Account must be in good standing

Tenant Requirements

Tenant must pay both pet fee and pet rent
Emotional Support Animals (ESAs) are eligible
Pet must be properly documented on the lease agreement

What's Covered

The Emergency Pet Damage Reserve covers a variety of pet-related damages that go beyond normal wear and tear:

Covered Damages

Scratched or damaged flooring
Chewed trim, doors, and fixtures
Pet stains requiring professional cleaning
Damaged blinds and window treatments

Exclusions

The following are NOT covered under this program:

Normal wear and tear
Damage resulting from general negligence
Non-pet related damages

How to Submit a Claim

The claim submission process is straightforward and can be completed entirely online:

Step 1: Document the Damage

Take clear, detailed photos of all pet-related damage. Ensure photos clearly show that the damage was caused by a pet.

Step 2: Submit Your Claim

Complete the online claim form at bit.ly/OwnerPPClaim

Step 3: Review Process

Nomad's team will evaluate your submission on a case-by-case basis

Step 4: Reimbursement

Upon approval, receive your reimbursement (up to $1,000)

Integration with Nomad Protection Plan

The Emergency Pet Damage Reserve works in conjunction with your existing Nomad Protection Plan:

Helps offset the $3,500 deductible on your protection plan
Provides pet-specific damage coverage not typically covered under standard plans
Uses the same familiar claims process you're already accustomed to
Complements your existing coverage without replacing it

Real-World Example

Success Story: A property owner discovered that a tenant's Golden Retriever had scratched the hardwood flooring in the master bedroom. The owner documented the damage with photos and submitted the claim within 48 hours of discovery.

Result:

Reimbursement approved: $950
Total refinishing cost: $1,200
Owner's out-of-pocket expense reduced by 79%

Important Program Guidelines

Submission Best Practices

Submit requests promptly upon discovering damage
Provide clear documentation showing pet causation
Include multiple angles and close-up photos when possible

Program Terms

This is a discretionary program with case-by-case evaluation
Each case is reviewed individually based on its merits
Program terms are subject to change
Decisions are made at Nomad's discretion

Contact Information

Submit a Request: bit.ly/OwnerPPClaim

Questions or Support: support@nomadlease.com

Website: nomadlease.com

Frequently Asked Questions

Q: Can I submit multiple claims for the same pet?

A: You are entitled to one claim per Nomad Pet fee paid. If a tenant has paid multiple pet fees (for multiple pets or lease renewals), you may be eligible for additional claims.

Q: How quickly do I need to submit my claim?

A: While there's no strict deadline mentioned, it's important to submit requests promptly upon discovery of damage for the best chance of approval.

Q: Are there any size or breed restrictions for covered pets?

A: The program doesn't specify breed or size restrictions. As long as the pet is documented on the lease and the pet fee has been paid, damage claims can be submitted.

Q: What if the damage exceeds $1,000?

A: The program provides up to $1,000 in reimbursement. Any costs beyond this amount would be the responsibility of the property owner or could potentially be covered through other means such as security deposits or the standard Nomad Protection Plan.