What Happens After I Submit a Claim?

Once you submit a claim, here is what happens next.

Step 1: Acknowledgement

You will receive a confirmation within 1 to 2 business days that your claim was received. This confirmation comes from Nomad's claims team. If you do not receive a confirmation within 2 business days, check your spam folder and then contact us so we can verify receipt.

Step 2: Eligibility review

Nomad reviews the claim to confirm it meets the basic eligibility criteria under the Property Protection Plan. This typically takes 3 to 5 business days. We may reach out if we need additional information.

Step 3: Forwarding to TERN Financial Group

If your claim passes the initial eligibility review, Nomad forwards it to TERN Financial Group. TERN works with Lloyd's of London Underwriters and is responsible for the coverage determination. Nomad acts as the servicing agent and does not decide what is covered.

Step 4: TERN's review and determination

TERN will review your claim and may contact you directly to request documentation such as photos, repair estimates, or receipts. Their review timeline depends on the complexity of the claim and how quickly supporting documents are provided. TERN makes the final decision on coverage.

After a claim passes Nomad's initial eligibility review, it is forwarded to TERN Financial Group. TERN Financial Group and Lloyd's of London Underwriters make the final coverage determination. Nomad acts as the servicing agent and does not decide what is covered.

How long does the process take?

The total timeline varies based on claim complexity and how quickly documentation is gathered. Simple claims with complete documentation have been resolved in as little as 2 to 3 weeks. More complex claims can take longer.

Staying informed

You can contact Nomad's claims team at any point to get a status update. Please have your claim reference number ready.