---
title: Why aren't I getting my One Time Passcode (OTP)?
description: After you enter your email for your one-time-passcode (OTP), our system will verify your email and give you the option to send the OTP to either your email or cell phone. Make sure to click one. Refer
---

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# Why aren't I getting my One Time Passcode (OTP)?

After you enter your email for your one-time-passcode (OTP), our system will verify your email and give you the option to send the OTP to either your email or cell phone. Make sure to click one. Refer to the animation below to see the step by step!  

![email-click](https://help.nomadlease.com/hs-fs/hubfs/email-click.gif?width=688&height=738&name=email-click.gif)

 

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