If your property is now leased or you’re working toward a renewal, you might be wondering who to contact for assistance. Here’s a quick guide to help direct your questions to the right team.
The Onboarding Team’s Role
The Nomad Onboarding team are your marketing experts. They’re here to support you when your property is on the market and you’re working toward getting a lease signed. Once your property is leased, their role wraps up, and they’ll step aside so our dedicated customer support team can assist you moving forward.
Who to Contact Now
Now that your property has an active lease or you’re approaching renewal, the Nomad Customer Support team is your go-to resource for all questions and assistance.
How to Contact Customer Support
1. Search or Chat for Quick Answers
For the fastest answers to common questions, search the Nomad Knowledge Base or chat with Blake the Buffalo, our helpful chatbot in your Nomad Portal.
2. Create a Ticket (Best for Non-Urgent or Detailed Inquiries)
Submitting a ticket through your Nomad Portal allows us to track and address your request systematically. You can expect a reply from our support team within one business day.
3. Email Support
Reach us by email at support@nomadlease.com. When emailing, be sure to include as much detail as possible so we can quickly understand and resolve your request.
4. Call Us
Prefer speaking with someone directly? Call Nomad Support at (855) 560-5668. Select Option 3 to be routed to the Support Team. Please have your account details and relevant information ready to help us assist you efficiently.
Support Turnaround Time
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Typical ticket response time: Within one business day
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Weekend support: Limited. During weekends, submitting a ticket or using Blake the Buffalo for answers is recommended.