Learn how to find, manage, and follow up with your inquiries in your Nomad Portal
If you've signed up for our DIY Showing package, then you are responsible for following up with these inquiries, scheduling a showing, and inviting them to apply.
You can manage inquiries in the "Find Resident" tab of your portal. There, you will see contact information and have the ability to change the status of the inquiry to keep yourself organized.
If you click on the inquiry, you'll see additional self-reported information from the inquiry so you can prioritize your outreach.
To help you, Nomad sends a pre-screener to all inquiries asking them to provide their availability for a showing. We recommend that you reach out to all inquiries, even those who don't complete the pre-screener, but you should consider people who complete the pre-screener to be the hottest leads in your portal.
Now that you know how to find your inquires, let's learn how to follow up with them:
1. Response Time is Crucial - Respond to your inquiries as soon as you can. Someone who is interested in your property, is probably interested in several properties. The sooner you respond, the higher likelihood of getting the prospect to schedule a tour!
2. Offer showing options - In your initial outreach to an inquiry, offer them showing times and offer to answer any questions. Here's a suggested template you can modify for your needs:
"Hi Joe, thanks for your interest in my property. I'd be happy to show you the property, I'm available tomorrow at 4 pm, or the next day at noon. Would either of those times work for you? If not, please suggest some times that would work for your schedule. If you have any other questions, please let me know!"
3. Do not ask an applicant to apply until they have seen the property - Each applicant must pay an application fee to apply. Ensure they are a fit for your property before asking them to apply.
Some things for you to keep in mind:
- Nomad has not yet screened this prospects. If we have received self-reported information from them, we have shared it with you in the prospect details. However, we have not and will not verify this information until they apply.